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Charge2 suddenly not tracking distance accurately

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‎10-06-2019 10:31 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-06-2019 10:31 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

I run the same route every day (5km) and today my Fitbit only recognised it as 3km. My pace was also way off even though I know I did my usual time. What has happened? 

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2 REPLIES 2

‎10-07-2019 02:35

‎10-07-2019 02:35

I am having exactly the same problem, 

 

5km has gone down to 3.3k

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‎10-07-2019 03:50

In response to imoldgreggg

‎10-07-2019 03:50

Mine is exactly the same have asked fitbit to be told they know about it and are working on it, but no time with how long it will take and told ne to use running exercise for all my different exercises I do ?? how is running exercises going to detect my circuit workout or spin not happy 

 

 

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