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Charge3 - Failed to Sync Device!

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‎01-29-2020 01:56 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-29-2020 01:56 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

The device is connected to the Iphone 5s (Ios version 12.4.5). Bluetooth connection shows connection to "Charge3 - Connected". After a status that the device is being synchronized with the phone a red bar appears and the text "Failed to Sync Devi ..." Where is the problem?

Screen shot from the phone:

 

Failed_to_Sync_Device.PNG

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‎01-29-2020 02:29

‎01-29-2020 02:29

I managed to solve the problem myself....

Steps I take on the device: Charge3

Settings --> About --> Reboot Device

Information regarding the sync issue no longer appears

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