Charge3 is tracking too many active minutes, calories and floors

[JaanaS]

My second fitbit in use, old one was surge. After warranty expiration (august 2021), in mid december 2021, the battery started suddenly expiring really fast (about 60-90 mins from full to zero, the charging was also really fast, so it must have been something wrong in charging process too), few days i was trying to manage, but after all i decided to just leave it. In december 28th decided to try once more and managed to get it working again, also did factory reset in some phase. Now the battery lasts about a week like before, but noticed, that active minutes, calories, stairs climbed are reported completely wrong (too much) maybe some other stats as well. Steps taken and automaticly noted excersices like walk are identified correctly. Cannot help thinking the old laptop warranty while working for a leading it company - magically after warranty period the laptop was pretty soon useles. Have liked these two fitbit trackers a lot, but sadly will not buy a new one anymore. Maybe fitbit has too many devices, they don't have time to manage the old ones..? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JaanaS.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

Our team has recently released a new version of the Fitbit app (3.52 iOS and 3.52.1 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

In addition, please restart your Tracker and follow the instructions in this article in the menu "What are some tips to make sure my Fitbit daily activity is accurate?".

Hope this helps.

[JaanaS]

Hi, sorry but did not help. After Feb 27 2022 calories burned, active minutes and heartbeat have had completely too big values. Even when doin really heavy crossfit wods, never burned over 2300 -2400 kcal a day, now i have regularly over 3000 and even over 4000 kcal a day, though have not been working out since my tendonitis, for few months now..And heartbeat, even at rest 80-100, when normal, and self measured by takin a pulse 60-70.

[JaanaS]

And one clarification still, heartbeat is visible only in the device, not in the app after syncing. No heartbeat values after 27th of Feb.

[EdsonFitbit]

Thanks for your response, @JaanaS.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.