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Charger 2 wrist band keeps falling off

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‎08-16-2019 15:31 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-16-2019 15:31 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hi. I am trying to find out how to fix my Fitbit charger 2 plastic wrist band. One side keeps falling off at the watch side. I have looked at previous posts on this forum and utilize all of the suggestions, but the problem keeps persisting and it has been nearly 4 weeks.  I am surprised I haven't lost the watch with all of my travelling around.

 

Can someone direct a for sure fix or at least provide me the direct link to a Fitbit assistance desk personnel. I would like to IM with someone so I can solve this problem. I can't seem to find a link to actually get help from a Fitbit personnel.

 

Cheers, Blair

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‎08-16-2019 23:45 - edited ‎08-16-2019 23:50

‎08-16-2019 23:45 - edited ‎08-16-2019 23:50

Hi @BlairM Sorry to hear about your band  this link here will enable you to report a faulty band to Customer Support if your device is still in warranty.

 

Other than that, If you wish to have a direct chat with Customer Support you can do so here

 

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎08-16-2019 23:45 - edited ‎08-16-2019 23:50

‎08-16-2019 23:45 - edited ‎08-16-2019 23:50

Hi @BlairM Sorry to hear about your band  this link here will enable you to report a faulty band to Customer Support if your device is still in warranty.

 

Other than that, If you wish to have a direct chat with Customer Support you can do so here

 

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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