Charger 3 HR monitor no longer working and screen is dim

[Hempton]

22 month old Charger 3 with v. Reliable history. Then this happened:

Screen impossible to read except in v. Low ambient light. HR monitor not working despite clock face changes and rebooting. What's wrong?

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @Hempton. Welcome to the community forums. 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that I'm not sure about what exactly could have caused this matter, but I'd recommend performing a long restart to your Charge 3 by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

For the screen that is dim, please make sure that it is set to the correct brightness setting and that your Charge 3 hasn't gone into sleep mode. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

Lastly, please make sure your Charge 3 is running the latest firmware version. If you notice it has a pending firmware update, please update it by following the instructions here. Also, make sure the Fitbit App is up to date. 

Hope this helps. 

[Hempton]

Thank you
The long start seems to have solved my problems
Fingers crossed
Hempton

[WilsonFitbit]

@Hempton Thank you very much for your reply. 

I'm glad to hear that the long restart seems to have resolved the inconvenience. I hope you can continue tracking towards your fitness goals. 

See you around. 

[Hempton]

Unfortunately the fix was short lived.

The HR monitor has again ceased to work (there's no green light showing at the back of my fit bit.)

I even tried a factory reset but that reset didn't seem to "happen"

Fitbit sent me a  30% discount code for a limited range of fitbit styles. Do they know that my fitbit is on the way out?

Thanks for any help you can offer

Hempton

[Hempton]

Unfortunately the rebooting didn;t work for more than 48 hours. Then the
green light disappeared again.!
I think I might have to go shopping
So sad
Hempton

[WilsonFitbit]

@Hempton Thank you for your replies. 

I'm sorry to hear that the inconvenience persisted and I appreciate your help in trying to resolve this matter. I was able to see that you were able to reach out to our Support Team and the provided a 35% discount. 

Regarding your question, I'd like to let you know that since they exhausted all the troubleshooting steps and the issue persisted, they confirmed that the Charge 3 was deem defective, therefore, they reviewed your warranty options but they noticed that your Charge 3 is no longer under warranty. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

See you around. 

[Hempton]

Thank you for your email.
I am now enjoying my new Luxe which unfortunately was not included in the
35% discount but it was what I wanted.
I am now convinced that I damaged the lithium battery in my Charge three by
charging it every morning and never letting the battery fall below about
80% (at least that's the suggestion I received when I went to buy my new
fitbit and t makes sense)
This is my 3rd fitbit - you might say, I am a committed wearer.
Thank you for trying to help
Best wishes
Hempton

[WilsonFitbit]

@Hempton Thank you very much for your reply. 

I appreciate the detailed information and thanks for being part of the Fitbit family and for considering a new Fitbit device. I hope you can continue tracking towards your fitness goals. 

See you around.