Charger 3 black lines on the screen and not tracking Heart Rate

[Jilly2410]

I brought a charger 3 July 2020 after 2 months I noticed black lines across the top of the screen & it was losing time & not syncing I was sent a replacement on 15th October 2020 & everything was fine until Monday the black lines are back worse than ever can't see the time & it's losing time again but there are even more issues with it, it's not reading my heart rate so it's not tracking my sleep I no longer receive notifications & it's not reminding me to move if I've not done 250 steps that hour I have followed all the advice on the help page I have uninstalled & installed it again my phone is up to date & it says my tracker is then today all I've got showing on my tracker face is a blank screen is there a problem with the charger 3 as this is the second time I've had problems with it any help you could give me would be greatly appreciated so I can get back to using my tracker again thanks 

Moderator edit: subject for clarity 

[Mrb731]

It seems like this is a growing problem due to the new update. I would contact Fitbit and tell them that this has happened to you before. Talk to them to get the problem fixed and to see what you can do to help prevent this problem from happening again. The main thing you can do it contact Fitbit and if you need to, you can try to reset your device by putting it in the charger, holding the side button, and waiting for it to reset. You should not loose any data when doing thing but make sure you sync your device beforehand. Hopefully an update will come out soon to fix this problem if it's a software problem. Hope this helps!

[Jilly2410]

Thank you for your advice I have not had an update since last August & this
was when I began experiencing problems with my first Fitbit but I will try
what you suggest & also contact Fitbit thanks again for replying to my
message

[WilsonFitbit]

Hello @Jilly2410, it's nice to see you around! @Mrb731 thank you for your input and I am happy to see here in the forums! 

@Jilly2410 I appreciate your help in following some troubleshooting steps! If restarting the device doesn't help, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. Also, make sure to explain the situation and mention the troubleshooting steps you performed before. 

See you around. 

[Jilly2410]

Thanks for your advice I've contacted Fitbit support & I'm hoping they can help me because I've followed all the advice on the help page & nothing has helped & the time is still not correct & it's showing the date as January 2nd so I'll wait & see what they have to say but thanks again for your help

[WilsonFitbit]

@Jilly2410 thanks for the update! 

I was informed by our Support Team that they have worked on your case. They also mentioned that you have contacted regarding your order and they will be providing you more details shortly. Please keep an eye on your inbox. Otherwise, please update your case if you have additional questions or inquiries. 

Have a great day! 

[Jilly2410]

Hello yes they have sorted out my problem & been in touch regarding my
order which has now been sorted too thanks for your help

[WilsonFitbit]

@Jilly2410, I'm glad to know that your inquiries have been sorted! 

Please note that you can post here or create a new thread in case you have any other inquiry or comment. 

Have a great day! 

[Jilly2410]

Thank you for your help

[WilsonFitbit]

@Jilly2410, it was a pleasure! 

Have a great week!