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Clock Face options blank on iOS 14.6 for my Charge 2

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‎06-17-2021 19:13

‎06-17-2021 19:13

I had to replace my Charge 2 with another one after the battery stopped working. I removed the old Charge 2 from the app and added the new one. When I try to set up my Clock Face, it doesn’t show me any options. I have iPhone 8 Plus and running on iOS 14.6. I have tried uninstalling and reinstalling, I’ve tried running the app while using data with wifi off and I’ve tried it with wifi on. Not sure if there is a glitch. Also, when I’m in the Customize Display screen, the text at the bottom is cut off and I can’t read it.

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‎06-18-2021 07:22

‎06-18-2021 07:22

Hello @LiloRod and welcome to the Help forum.  There is a current bug on the iOS app that is prevents users from changing the clock face from the app.  Fitbit is aware.  There is a blue pinned thread at the top of the iOS forum for you to follow for updates.  In the meantime, log into your account at fitbit.com using a web browser.  There is a gear icon in the upper right.  Tap on that and use the dropdown to select your Charge 2.  You can change your clock face there.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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