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Cloudy face/ continous chays w/ coustomer service disconnected

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‎06-13-2016 15:54 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎06-13-2016 15:54 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I have been trying to chat with fit bit customer service to discuss a new issue I am having with my fit bit charger hr. I have been continuously disconnected and needed to start over.

The main reason why I am contacting customer service is because my charge hr has developed a cloudy face. I do not get it wet at all. I have tried to clean it and it does not come off. It looks terrible. I have asked for assistance. I have had requesys for multiple pictures and the. We are disconnected. I took screen shots of the conversation. This last time I was disconnectedI was put in a waiting line of 78 and then chat disappeared all together! I have only had my fit bit charge hr for less than 6 months!
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4 REPLIES 4

‎06-14-2016 08:45

‎06-14-2016 08:45

@JulesGarza, maybe you should try just sending an email? You can just explain the issue there and attach the images that way.

MakMak | Community Council

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‎07-06-2016 04:57

In response to MakMak

‎07-06-2016 04:57

My HR is only a couple of months old.  It too has   a  cloudy screen that i cannot clean.  What does everyone clean the screen with?

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‎08-24-2016 08:21

‎08-24-2016 08:21

Hey there @JulesGarza were you finally able to talk with our support team? If you still need assistance with this, you can get a faster response via phone at (877) 623-4997 M-F 4am-8pm // Sa,Su 6am-5pm (PT). I'm sure they will be glad to assist.

 

Many thanks for your help @MakMak! 

 

@pwong If your Charge HR is accumulating humidity inside, the best step is getting in touch with support, you can contact them via phone as I mentioned before or via chat to get a quick resolution to this. 

 

See you, I'll be around! Woman Wink

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‎08-28-2019 21:06

‎08-28-2019 21:06

My experience with customer service was frustrating to say the least.

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