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Connected GPS isn't working on my Charge 2

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‎05-20-2023 12:26 - last edited on ‎05-21-2023 11:51 by Fitbit Moderator

‎05-20-2023 12:26 - last edited on ‎05-21-2023 11:51 by Fitbit Moderator

I have been using. Fitbit Charge 2 for 6 years.  I frequently use the Connected GPS feature to track my runs.  Suddenly the Connected GPS won’t stay on.  I go to Exercise shortcuts, choose Run, toggle it on so it shows green, but then if I start a run it won’t connect.  If I go back in to the shortcuts it shows that it’s off even though I just turned it on.  I have tried it over and over and it toggles off even if I just back out one screen and go back in.  It won’t stay “on”.

 

I have restarted my phone, turned Bluetooth off/on, restarted the Fitbit device, uninstalled and reinstalled the app.  Nothing has fixed it.  Help!

 

Moderator Edit: Clarified subject

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‎05-25-2023 15:15

‎05-25-2023 15:15

Hi @HMJ17. Welcome to the Fitbit community forums.

 

Thanks for the details regarding the inconvenience with your Charge 2.

 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

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