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Connected GPS on my Charge 3 isn't working

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‎04-19-2020 16:16 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 16:16 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My Charge 3 on Run mode takes ages to connect to GPS then once it's connected the play symbol shows but won't start. This means that my runs are not tracked and I don't get live data during the run. Please help!

 

 

Moderator edit: updated subject for clarity

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‎05-04-2020 08:31 - edited ‎01-29-2024 08:48

‎05-04-2020 08:31 - edited ‎01-29-2024 08:48

Hi @shark-er, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about the issues you've been experiencing with the connected GPS on your Charge 3. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. If you have any further questions in regards to the resolution give, please reply back to the last email you received on April 29th so they can continue assisting you. 

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


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