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Connector on the side of my Charge 4 face has broken

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‎10-22-2022 12:28 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-22-2022 12:28 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

The plastic connector on the side of my Charge 4 where you attach the band has broken. Is there a way this can be fixed, or is it unfixable.

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4 REPLIES 4

‎10-22-2022 12:31

‎10-22-2022 12:31

Hi @Dben55  some people who had this happen buy from Amazon a protective cover band, which encompasses the pebble portion of the Charge 4. Some have glued it, but I'm not sure how well it will hold up over time.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-23-2022 11:11

In response to Odyssey13

‎10-23-2022 11:11

I have the same problem unfortunately 😕 

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‎10-25-2022 08:06

‎10-25-2022 08:06

I have the same problem. I'm trying to contact the fitbit community, but it won't let me reach them.

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‎11-16-2022 09:36

In response to Jazzygall

‎11-16-2022 09:36

I had the same problem.  I was able to successfully repair it myself.  Search "Broken strap connector: Successfully repaired! DIY"

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