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Correct time of day

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‎09-29-2017 07:58 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎09-29-2017 07:58 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

Twice this week my charge 2 has been off by 10 minutes. It seems to reset to correct time of day if I sync with my phone. Have been wearing since January with no problems.

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‎10-02-2017 06:59

‎10-02-2017 06:59

@58comstock Welcome to the Fitbit Community! It's great to have you here! How often do you sync your tracker? It will get the time updated when you sync it but if you leave it for a long time without syncing then it may lose the correct time. Still you can try restarting the tracker 3 times in a row by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

Also make sure it is fully charged.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎10-02-2017 06:59

‎10-02-2017 06:59

@58comstock Welcome to the Fitbit Community! It's great to have you here! How often do you sync your tracker? It will get the time updated when you sync it but if you leave it for a long time without syncing then it may lose the correct time. Still you can try restarting the tracker 3 times in a row by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

Also make sure it is fully charged.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-05-2017 04:53

In response to AlvaroFitbit

‎10-05-2017 04:53

My charge 2 after trying your fix a few times (of 3 times each) did not work. It doesn't sync at all. What should I do about that?

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‎05-16-2020 19:00

In response to AlvaroFitbit

‎05-16-2020 19:00

my fitbit decided I should be on pacific coast time but I am in central time zone. how do I fix this?
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