Could not get SMS text on my trackers-Charge 3

[rlattajr]

Could not get sms text on my trackers, Charge 2, 3 and Alta HR.  Tested with three android phones. Old BB android and two Motorolas. The BB and the older Motorola passed SMS to the FitBit in the past.  But none worked today and I have been through tech support FitBit.  As I had configured my phones in the past it should not have been an issue.  They just wouldn't work.  

I used my work iPhone and put the T-Mobile (Mint Mobile) sim card in it and it works like a charm.  

Must be something with those three androids that I cannot locate.  I even reset back to factory settings and that didn't help.  

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @rlattajr.

Thanks for the information provided and for the time you spent trying to resolve the issue.

Our team is constantly working to improve our products and services. If you have any question, you can update Customer Support in order to get further assistance.

See you around.

[eherrmann]

I have an iPhone and I have done everything to reset and still don’t get texts to my Fitbit from my phone. 

[EdsonFitbit]

Welcome to the Fitbit Community, @eherrmann.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

We recommend following these troubleshooting steps to resolve difficulties with notifications. If you have done it without success, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Please let us know if you have any questions.