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Cracked Screen on my Fitbit Charge 2

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‎06-20-2019 06:11 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-20-2019 06:11 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi 

please can you send me information on how I can get my device replaced. My screen cracked a couple months ok with no apparent reason when still under a 2 year warranty. I have read lots of other comments on this forum and others and I have recently been made aware that there was a fault with this particular model.

 

Please can you help? 

 

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‎06-21-2019 14:54

‎06-21-2019 14:54

Hello @Muse05 thank you for bringing this to my attention, I'm happy to help you with the screen of your Charge 2 device. Welcome to our Community Forums!

 

Let me share with you that at this moment we do not have any repair center to check your device. However, I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That being said, I recommend you to keep an eye to your email inbox for their contact, they'll be in touch with you soon. For any inquiry related to our warranty policies, please check them here.

 

In the meantime they contact you, let me know if you have any additional questions. 

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