Cracked display on Fitbit Charge 2

[Lamplady]

My charge 2 has suddenly developed a crack on the face. It was not there one night and next morning appeared. I am 72 and do not do anything that would have caused it. It runs along the right side about an eight of an in inch in. I would like a replacement as this is something I use everyday.

Moderator edit: Clarified subject

[WendyB]

Read the warranty first:

https://www.fitbit.com/legal/returns-and-warranty

Then contact support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Or you can call (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends

[FerdinandFitbit]

Hi there @Lamplady, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear you're having problems with your Charge 2 but I've just checked with our Support Team and it seems they're already taking good care of you, so if you need anything else, feel free to let us know and keep an eye on your inbox for more instructions.

Good luck!

[Lamplady]

Good care is a relative term. Not really how I see it.

Sent from my iPad

[ChristyLiz]

That has happened to me twice.  Fitbit was great and replaced my first cracked screen.  Now the new one has a crack in the same place.  It is also identical to the crack in your picture.  I doubt they will replace mine again so I may just live with it.  They need to fix this quality issue.  Otherwise, I have loved my fitbits.

[Gingamandz]

Mine did exactly the same.  Honestly It was hit or knocked so I can't understand why.

[Lamplady]

You are probably right. I will use it until it won’t work, but, I won’t buy another.

Sent from my iPad

[Vincentia]

Me to duds find another brand

[kpnut]

Mine started to crack just after one year, just out of warranty.  Since then it had got worse and now the display is partially unreadable and also dim!!

I think the bin is calling, but a replacement Fitbit??