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Cracked screen charge 2

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‎01-27-2019 04:54 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-27-2019 04:54 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

my fitbit charge 2 has developed a crack on the screen i don't understand why because it has never been dropped. It was purchased Dec 2016 how long is the warranty and can it be repaired. 

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4 REPLIES 4

‎01-27-2019 05:42

‎01-27-2019 05:42

Bad news I'm afraid.

 

Cracked screens can't be repaired.

The warranty runs for 12 months from purchase (24 months in Europe)

The warranty excludes accidental damage (tricky to prove it's not!)

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‎01-27-2019 09:59

In response to SteveH

‎01-27-2019 09:59

@Blandy74 Welcome! It's nice to have you on board! Sorry to hear that your Charge 2 display is damaged. As @SteveH explained the warranty doesn't cover accidental damage. Still you can let our Support team know about this so they can assist you. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-27-2019 19:38

‎01-27-2019 19:38

Same issue with two of our watches. We did not drop them. Irony is both watches were bought together and they showed signs of crack week apart. I think I bought them around late 2016 or beginning of 2017.

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‎01-27-2019 22:45

In response to aharikish

‎01-27-2019 22:45

That’s exactly when ours was purchased


Sent from my iPhone
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