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Cracked screen, crazy actions and battery dead!

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‎06-24-2019 13:41 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-24-2019 13:41 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

My screen cracked a little over a year after I purchased my Charge 2 (no accident, I just woke up one morning with a cracked screen).  Then about a month or so ago, my Fitbit started acting strangely--vibrating, going from screen to screen--I had to restart it constantly.  THEN, a little over a week ago, the battery started draining quickly.  Now it won't hold a charge.  Since I purchased an extended warranty, I tried to file a claim.  Ha ha!  They won't honor the warranty because of the cracked screen.  At least they are refunded the cost of the warranty, but I am so sad not to be able to use the Charge 2.

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‎06-25-2019 10:48 - last edited on ‎03-21-2025 12:58 by Fitbit Moderator

‎06-25-2019 10:48 - last edited on ‎03-21-2025 12:58 by Fitbit Moderator

@Babara Welcome! Thanks for being part of our Community!

Let me help you with your damaged Charge 2. Since this is a physical issue please let our Support team know about it. I have created a ticket so they can help you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-27-2019 06:48

In response to AlvaroFitbit

‎06-27-2019 06:48

I was using an old Surge and decided to try my Charge 2 again.  Now it seems to be working and even holding a charge.  I didn't do anything but let it sit for a few days.  Strange!  I can live with the cracked screen.  Thanks, Barb

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