Cracked screen for the third time

[LilyBa3]

Last summer I noticed my screen was cracked with no apparent reason other than being outside in a 92° weather (I live in Vermont so this is the highest temp we might get in the summer) 

I contacted customer service and they replaced it as it still was under warranty. 2 months after I got my new charge 2 the screen was cracked AGAIN after a summer day outside 🤦‍:female_sign:, again I contacted Fitbit and they replaced it again, this time I waited until the fall came to do the exchange just to be on the safe side.

Yesterday we reached 92° we went for a walk at the lake... guess what...... MY FREAKING SCREEN IS CRACKED, AGAIN... I'm so done with this product. I am upset and very dissatisfied with the quality of this smart watch.

[RicardoFitbit · Accepted solution]

Hi @LilyBa3, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

[LilyBa3]

Hi, I contacted customer service, they said the warranty for .y original watch has expired, even when they replaced it in August for a second time, this is terrible, I've read about a lot of cases of people complaining about this happening to them in the summer or warm places. The lady on the phone sent me a 25% discount coupon, but you know that is not enough. I feel like fitbit failed me after being a customer for over 2 years.

[RicardoFitbit]

Thanks for your reply @LilyBa3.

I understand how frustrating this situation can be for you, if I was in your position I'll certainly feel the same way, the input shared with us is appreciated. Please get in touch with your Customer Support team if further assistance is required and if you have questions about the information that they provided to you, unfortunately I'm unable to check such information to further assist you here in the Community Forums.

Your understanding and patience are appreciated.