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Cracked screen on Charge 2

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‎05-15-2019 12:40 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-15-2019 12:40 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I have been reading the posts with great interest. I have a Charge 2 that also has a cracked screen. I haven’t dropped it and don’t remember hitting it at all. Like another lady who wrote the same, I am 64 and don’t do extreme exercises. I was trying to see if I could get a replacement screen which brought me to this forum and was very surprised to read that this lady (JT09) said she had been sent a brand new Charge 2.

 

 

Moderator edit: updated subject for clarity

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‎05-16-2019 06:57

‎05-16-2019 06:57

@Barbarali Welcome! It's great to see you around! 

 

Let me assist you with your damaged Charge 2 screen. Only our Support team can replace a device after they review the issue so please let them know about it. You will get an email from them.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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