help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cracks on my Charge 2 screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2019 17:44 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-03-2019 17:44 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

I have two very large cracks on my Charge 2 screen, I know it is not water proof and do not wear it in the water, but I am concerned. It is under the one year warranty.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-04-2019 10:16

‎07-04-2019 10:16

@Mac170 A warm welcome to our Community!

 

Let me help you with your damaged Charge 2 screen. For this type of issue please let our Support team know about it. I noticed that you already have a ticket with them so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-05-2019 16:56

In response to AlvaroFitbit

‎07-05-2019 16:56

    Well, I see others have had issues and the results are about 50/50 whether fitbit replaces the device or just says too bad. Sadly I fall under the the 50% that gets told too bad. I was disconnected in the first chat, because I took too long to get paper and pen to hand write my ticket number and take a picture of the damage, so I had to start all over with another chat. 

    I was offered a slight discount to apply to the purchase of another fitbit, but as mine is less than a year old, I had hoped for better results.

Best Answer
0 Votes