help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Customer service - Awaiting warranty options

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2021 00:15 - last edited on ‎07-05-2021 04:29 by Fitbit Moderator

‎07-05-2021 00:15 - last edited on ‎07-05-2021 04:29 by Fitbit Moderator

Hello:

Fitbit informed me my warranty options were emailed to me 4 days ago and again yesterday. Checked inbox and spam and even updated to a different email to assure that wasn’t the issue. How long does it take to receive an email from Fitbit and/or could there be user error on the far end sending this info? And yes it appears Charge 3 has crashed with water damage…Please advise.

 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
2 REPLIES 2

‎07-05-2021 00:32

‎07-05-2021 00:32

Mystery solved after a 4th call and the Great Ana M jumped on the case. She solved the issue in less that a minute. Kudos Ana M! You Rock!!

Best Answer

‎07-05-2021 04:35

In response to arich202020

‎07-05-2021 04:35

Hello @arich202020. Welcome to the community forums.

 

I'm sorry for the experience you had and thanks for letting us know that your concern has been resolved. At this time, I was able to see your case and I noticed that our Support Team was able to provide assistance over the phone and they sent your available option to the correct email address. 

 

In case you still have questions or inquiries about the outcome of your case, I recommend replying back to that case or contact them one more time and they will be more than glad to continue assisting you. 

 

On a side note, thank you for your feedback about our services, this is very appreciated. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes