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Damaged wristband

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‎01-17-2020 10:44 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-17-2020 10:44 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Hi there, 

 

Unfortunately, my charge 2s strap, where it connects to the fitbit computer have become damaged and a few crucial plastic parts that insert to the face of the fitbit have broken away. 

 

What is the procedure for obtaining a new strap? 

 

Thank you.  

 

Moderator edit: Subject for clarity 

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‎01-17-2020 17:32

‎01-17-2020 17:32

Go to the Fitbit store and by a replacement. Or go to Amazon, save a bunch of money, and purchase a band from their. 

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‎01-22-2020 17:03 - edited ‎01-22-2020 17:06

In response to Rich_Laue

‎01-22-2020 17:03 - edited ‎01-22-2020 17:06

Hi @Pyotrsk, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing with the wristband of your Charge 2. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon.

 

@Rich_Laue Thanks for your support and recommendations!

 

Let me know if you have any additional questions.

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