Dark and No visibility on Charge 3

[Juliavp]

The screen have gone darker and darker through the past half year. First I just couldn’t see the time on it when outside, now I cant see anything on it at all. Not even inside a dark room or at night; so I’m no longer able to even put an alarm in or use any of the functions on it. It is still sending data to my phone though.

It is charged, the light is not dimmed, it is updated/reset and I never had it in water (even though I think it should even be able to?).

What can I do?

[EdsonFitbit]

Welcome to the Fitbit Community, @Juliavp.

Thanks for trying to resolve the display issue you’ve had with your Fitbit Charge 3 before getting in touch with us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

You can also try to change the clock face of your Tracker:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[Juliavp]

Hi Edson,

thank you for your reply.

I have tried out both your suggestions without luck. A bit tricky when not able to see anything on the Fitbit screen, but at least it does still respond with the vibrations. 

Is there anything else I can try or somewhere to find help for this issue? 

Julia

[EdsonFitbit]

Thanks for the update, @Juliavp.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.