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Dark patches on screen

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‎10-20-2022 16:02

‎10-20-2022 16:02

Hello

 

I’ve had a Charge 3 for a couple of years but recently the screen has dark patches near the centre  that make it difficult to read the clock face or settings. Similar posts in the forum suggest changing brightness settings, changing the clock face in the app and resetting the device while connected to the power cable (short and long resets). I have tried all of these suggestions to no avail.

 

Given the uneven distribution of dark patches (and the occasional dead pixel) I’m under the impression the device is either damaged or near end of life. If this is the case, who would I contact to get a replacement/upgrade?

 

Thanks

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‎10-21-2022 02:27

‎10-21-2022 02:27

The easy solution to get rid of these spots is to clean your screen with a moderately dampened microfiber cloth or soft eraser. Make sure you do not apply pressure while rubbing the display; instead, wipe it with gentle and circular strokes to avoid scratches and leftover marks

 

Regards,

Will

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