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Dark screen on Charge 3

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‎04-18-2022 04:24 - last edited on ‎04-20-2022 08:05 by Fitbit Moderator

‎04-18-2022 04:24 - last edited on ‎04-20-2022 08:05 by Fitbit Moderator

Hi All,

 

my Charge 3 screen goes dark, and I cant seem to even see the screen for swiping across to adjust etc. I have tried this before whilst peering at the screen for ages trying to work out what was on it, but this time I cant even do that. It seems to go dark a lot, so much so I cant be bothered even using it. Very annoying. Does anyone know how to fix this?

many thanks

 

 

Moderator edit: updated subject for clarity and format.

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‎04-20-2022 08:18

‎04-20-2022 08:18

Welcome to the Fitbit Community, @Irene9. I'm sorry to hear about the dark screen on your Charge 3. 

 

Please make sure that DND is not active and that your device is not on Sleep Mode. Also try restarting it.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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