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Dashboard on fit bit website not showing current heart rate

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‎02-26-2021 23:41

‎02-26-2021 23:41

as the title says i cannot see my current heart rate on the fitbit website dashboard but i can see it in the app. I have looked through the forums and have tried the suggested fixes to no avail. The 'all-day sync option' also seems to be missing for me on both the website and the IOS app. Please help!

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‎02-27-2021 06:25

‎02-27-2021 06:25

Hello @Roshan1996 and welcome to the Help forums.  The web dashboard and the phone app act independently from each other.  They don't always show the same information.  Your current heart rate (live) isn't shown on the web dashboard -- the web dashboard shows synced data, not live data.

 

The Android and iPhone apps used to have an All-Day Sync option that users could toggle on and off.  That option was removed some time ago.  All-Day Sync is the default (and only) setting.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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