help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Days are missing from weekly totals emails

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2017 17:16 - last edited on ‎11-12-2024 12:53 by Fitbit Moderator

‎01-02-2017 17:16 - last edited on ‎11-12-2024 12:53 by Fitbit Moderator

This week only 2 days showed up in my email. Do I need to sync every day?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-04-2017 05:46 - edited ‎01-09-2017 10:42

‎01-04-2017 05:46 - edited ‎01-09-2017 10:42

Hi @Hykesl, it's nice to see that you joined us! You have to sync at least once a week before the weekly report is completed, this means every Sunday. Remember that the weekly report is from Monday to Sunday of the past week. If you're not able to see complete information even syncing every Sunday night let me know so I can provide further assistance.

 

Happy stepping! Cat Wink

Marlen S. | Community Moderator

What's for breakfast?Check others recipes and share yours!

View best answer in original post

Best Answer
4 REPLIES 4

‎01-04-2017 05:46 - edited ‎01-09-2017 10:42

‎01-04-2017 05:46 - edited ‎01-09-2017 10:42

Hi @Hykesl, it's nice to see that you joined us! You have to sync at least once a week before the weekly report is completed, this means every Sunday. Remember that the weekly report is from Monday to Sunday of the past week. If you're not able to see complete information even syncing every Sunday night let me know so I can provide further assistance.

 

Happy stepping! Cat Wink

Marlen S. | Community Moderator

What's for breakfast?Check others recipes and share yours!
Best Answer

‎11-08-2017 08:19

In response to MarlenS

‎11-08-2017 08:19

I sing daily and my totals are missing both Saturday and Sunday since I started using my new fitbit (old one just wouldn't take a charge any more.) Last weeks email only had my total for one day and that was Monday. It seems to be a common problem.

Best Answer
0 Votes

‎09-10-2018 18:19

In response to MarlenS

‎09-10-2018 18:19

@MarlenSI synced my fitbit every day this week, including last night (Sunday) and still received an email with incomplete days (only showed 3/7). Thank you for any help!

Best Answer
0 Votes

‎01-22-2019 12:31

In response to JHall8

‎01-22-2019 12:31

I NEVER had to sync my fit before and it always reported the WHOLE week. Now all I get is Tuesday! WTF

Best Answer
0 Votes