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Dead battery on Charge 2

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‎08-21-2019 00:34 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-21-2019 00:34 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

My watch stopped working all of a

sudden. The battery is completely dead.

Anyone?

 

 

Moderator edit: updated subject for clarity

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‎08-22-2019 09:34

‎08-22-2019 09:34

@SaraYamout Welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 battery not charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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