04-24-2020
05:39
- last edited on
09-17-2020
12:03
by
MatthewFitbit
04-24-2020
05:39
- last edited on
09-17-2020
12:03
by
MatthewFitbit
Happy Friday! Recently, I have noticed that when I add "custom food" on my Iphone the ability to enter a decimal point is not available. This is a recent change.
Can you please advise on when this will be corrected?
Moderator edit: format
05-12-2020 07:27 - edited 09-25-2024 13:12
05-12-2020 07:27 - edited 09-25-2024 13:12
Hello there @Carzie, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.
We'd like to let you know that we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
We apologize for any inconvenience this has caused. We appreciate your patience and look forward to getting you back on track. In the meantime, we recommend you to manually log your Food on fitbit.com dashboard.
We hope for your understanding regarding this matter. If you have questions, don’t hesitate to let me know.
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05-26-2020 03:04 - last edited on 01-21-2021 19:26 by LiliyaFitbit
05-26-2020 03:04 - last edited on 01-21-2021 19:26 by LiliyaFitbit
this is really frustrating makes trying to use the food log feature pointless. 😞
Moderator edit: format
09-02-2020 09:00
09-02-2020 09:00
Any update on this guys? It is extremely frustrating 😕
01-20-2021 15:27
01-20-2021 15:27
Any idea if this is going to be fixed. It is totally inefficient to not be able to enter an accurate value. I was hoping to use the fitbit app for my food journaling. If it is not going to be fixed I will move on to another app.