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Device not showing correct amount of steps

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‎06-09-2020 19:15 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-09-2020 19:15 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

My tracker seems to have stopped tracking after my walk this morning. I remember it reading around 6,000 when I looked before work, where I KNOW I get a lot more steps everyday but when I looked when I got home, still 6,000. I plugged it in and reset it, it reads over 16,000 for like a hot second and then goes back to 6......

 

Moderator Edit: Clarified subject

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‎06-10-2020 12:03 - last edited on ‎09-13-2025 11:06 by Fitbit Moderator

‎06-10-2020 12:03 - last edited on ‎09-13-2025 11:06 by Fitbit Moderator

Hi @Dogma09, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying our restart process before posting. To better assist you and so we can move forward, can you please let me know when was the first time you experienced this issue and how many times since then? Is this affecting other stats or just steps? When you sync your Charge 2, does it sync the 16,000 steps or 6,000? In the meantime I receive your answers, please make sure that you tried the correct steps to restart your device here.

Looking forward to your reply.  

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‎06-12-2020 08:57

In response to RicardoFitbit

‎06-12-2020 08:57

Hi, thanks for getting back to me. The day I made the post was the first day that that had happened. And then it happened the next day too. I have since just stopped wearing it. It seems to get stuck on the steps I get in the morning after my walk, like 6,757. It will keep counting after that but after a certain amount of time, it goes back down to the morning number. 
Yes, I restarted it the way you guys have told me to in the past. Several times. Right after restarting it, it will show the days actual total steps for like 3 seconds and then resets itself back down to 6,757. I restarted my phone and uninstalled the app. I had a similar problem when I first got the new device and I just assumed it was a blip in transferring the info from old device to the new one (which it still totally could be) but 10,000 disappeared that day too. 

Sent from Yahoo Mail on Android
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