06-09-2020
19:15
- last edited on
09-08-2020
09:30
by
MatthewFitbit
06-09-2020
19:15
- last edited on
09-08-2020
09:30
by
MatthewFitbit
My tracker seems to have stopped tracking after my walk this morning. I remember it reading around 6,000 when I looked before work, where I KNOW I get a lot more steps everyday but when I looked when I got home, still 6,000. I plugged it in and reset it, it reads over 16,000 for like a hot second and then goes back to 6......
Moderator Edit: Clarified subject
06-10-2020 12:03
06-10-2020 12:03
Hi @Dogma09, welcome to the Community Forums!
Thanks for bringing this to our attention and for trying our restart process before posting. To better assist you and so we can move forward, can you please let me know when was the first time you experienced this issue and how many times since then? Is this affecting other stats or just steps? When you sync your Charge 2, does it sync the 16,000 steps or 6,000? In the meantime I receive your answers, please make sure that you tried the correct steps to restart your device here.
Looking forward to your reply.
06-12-2020 08:57
06-12-2020 08:57