help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device randomly recording walk activity each day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2019 13:03 - last edited on ‎09-08-2020 11:28 by

‎12-17-2019 13:03 - last edited on ‎09-08-2020 11:28 by

For the last month or so, my Charge 2 has been recording every step as a new activity, but only on the 12th minute of the hour. Why is this happening?

tonikikii_1-1576616586717.png

 

Moderator edit: Subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎12-18-2019 12:35

‎12-18-2019 12:35

Hello @tonikikii, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention, seems odd that your device is behaving in such way and recording an activity with every step. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Which mobile device are you using? If you haven't already done so, please restart your Charge 2 following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Also, you can check our help article: How do I add, edit, or delete Fitbit data and activities? to delete the activities from your activity history.

 

Keep me posted.

Best Answer
0 Votes

‎12-18-2019 14:30

In response to RicardoFitbit

‎12-18-2019 14:30

This has been happening since at least the middle of October--I have not looked back any farther than that. It has been doing it every single day every hour, sometimes multiple times an hour. I am running the Android app. I have not tried resetting my fitbit but I will do that now. 

Best Answer
0 Votes

‎12-19-2019 10:18

In response to RicardoFitbit

‎12-19-2019 10:18

I reset my fitbit and the same thing happened. 

Best Answer

‎12-25-2019 16:09

In response to tonikikii

‎12-25-2019 16:09

Thanks for your update @tonikikii, sorry for the delayed response.

 

First, I'd like to appreciate your patience restarting your Charge 2 with the steps that were shared on my previous post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes