Device unresponsive - Showing dim battery icon

[yi_yo]

I noticed about two weeks about that my Charge HR 2 would stop reading my heartrate. If I apply pressure to the band, it would then read 'Resting 56' every time, no matter what my actual heartrate was. So it would either say that my heartrate couldn't be detected (--) or would say 56 if I apply pressure. The flashing green lights also stopped blinking and instead was very faint and constant, not pulsing or blinking. I charged my tracker using different chargers and reset it a few times.

The green lights seemed to be working after using a different charger, but now I could see that a few lines of pixels were missing on the display, towards the top and bottom of the screen. The middle of the screen seemed to look fine, but the tops and bottoms were missing hoizontal lines of pixels. Now my HR 2 seems to only last a day or two before being completely drained. The display no longer turns on, but when charging, you can very faintly see the battery icon. I'm not sure what the costs of repair would be because I think it's about two years old and most likely out of warranty. Does anyone have experience with this behavior? I tried to contact support but all of their chat reps were 'busy' and wouldn't give me a way to contact them other than phone.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @yi_yo welcome to the Community Forums, thanks for all the information and details that were shared in your post regarding the difficulties that are being experienced with your Charge 2. Sorry for the delay in responding.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, seems odd that your Charge 2 is behaving in such way. Since your device is not responding anymore and only showing a dim battery icon while on charger, I recommend you to try another restart process while on the charge. I'm aware that you already tried such procedure for the heart rate concern, however, please try it one more time to resolve this situation. 

Regarding the battery life, I recommend you to check our help article: Can I extend my Fitbit device's battery life? to disable some features that you don't use that much to see how the battery life of your Charge 2 behaves. Also, I'd like to share with you that at this moment we do not have any repairing center to check your device, however, please try the above steps and let me know how it goes so we can move forward with your Charge 2. For any warranty-related inquiry you can check our policies here. 

If you want to receive assistance from our Customer Support team, you can check this link to find all our contact channels. 

I'll be looking forward to your reply, let me know if you have any additional questions.

[yi_yo]

Thank you very much for your response, Ricardo. I will be out of town until
Monday evening and I did not bring my Fitbit with me because of its recent
behavior. Given that I won't be able to attempt your steps until next week,
I understand if you have to close the ticket.

Thanks again,

Jason 

Moderator edit: Removed personal information 

[RicardoFitbit]

You're welcome @yi_yo, thanks for your reply. Pardon me for the delay in responding your post.

Please do now hesitate to contact me back when you have your Charge 2 and the steps that were previously provided are attempted, I'll be around waiting for your reply if further assistance is required. In the meantime, don't hesitate to ask me any additional questions you may have.

See you around!