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Device vibrating several times with a single notification

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‎12-17-2019 19:40 - last edited on ‎09-08-2020 11:28 by

‎12-17-2019 19:40 - last edited on ‎09-08-2020 11:28 by

Hoping someone in the community can help me. I have been in touch with Fitbit and they say I should get a new device. They did send me a discount however I am happy with my Fitbit except for this one main problem.

 

My charge 2 vibrates excessively even when I just received one text. Just now it vibrated at least six times. I have tried to restart it several times. Why is this happening and how can I fix it? Thanks for any suggestions you can offer!

 

Moderator edit: Subject for clarity

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‎12-18-2019 11:20 - edited ‎12-18-2019 11:20

‎12-18-2019 11:20 - edited ‎12-18-2019 11:20

Hi @JoyfulP, It's nice to see you again participating here in the Community Forums, welcome back! 

 

Thanks for bringing this to my attention and for troubleshooting your Charge 2 prior to posting. Just as you stated in your post, our Support team informed me that they already provided you assistance with the inconvenience you're experiencing with your device. That said, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case or if you require further assistance as well.

 

On the other hand, if you haven't already done so, you can try deactivating the notifications feature of your device and then setup them up again. You can refer to: How do I get notifications from my phone on my Fitbit device?

 

I'll be here if you need anything else. 

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