Didn't receive confirmation email after creating my account

[Bosse_A]

I do not get an confirmation email when I make my new Fitbit Account. I pushed the "Send again" several times but no luck. Please give me some information about this matter.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Bosse_A.

Are you making sure to enter the correct email address? Have you checked your spam folder? If you haven't, I recommend checking this and see if the email went there.

I hope to hear from you soon. 🙂

[Bosse_A]

Hello AlejandraFitbit!
Of course I have checked my spam folder and I have double checked my email address. I have tried to resend the confirmation email several times but no success.

Moderator edit: removed personal info

[AlejandraFitbit]

Thanks for the update, @Bosse_A.

I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[kccj]

After checking my 'Spam' settings on the mail server I did find my confirmation emails in quarantine.

My issue was apparently my email server and not FitBit's issues.

Please accept apologies. 

Thanks

KCCJ