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Difficulties to change device lock settings on charge 3

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‎11-04-2020 12:43 - last edited on ‎11-08-2020 17:11 by Fitbit Moderator

‎11-04-2020 12:43 - last edited on ‎11-08-2020 17:11 by Fitbit Moderator

I put up a Device lock enabled for every time I open the device but it got chosen to enabled for Fitbit pay only and now when I access the device lock I'm unable to change the settings and when I try to change the password it shows error connecting to charge 3????

 

Moderator edit: updated subject for clarity

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‎11-08-2020 17:11

‎11-08-2020 17:11

Welcome to the Fitbit Community @HB177.

 

I'm sorry to hear that you are having difficulties to change your Fitbit Charge 3 lock settings. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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