Difficulties to change my Charge 3's clock face

[Sandydm]

I have just updated my charge 3 after receiving a replacement but can't seem to change the clock face. I know how to do it and it says its installing the new face but after 30 minutes still hasn't changed it, just keeps showing the red line feature to indicate simmering is happening, any advice appreciated. 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

It's great to see you in the Fitbit Community, @Sandydm.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

I would recommend restarting your Tracker by following these instructions. Then, please try once again to change your Tracker's clock face.

Hope this helps.

[SunsetRunner]

The clock face options do not show up anywhere on my charge 3. Not on the settings & not following the above instructions. Yesterday my charge 3 went black & when I finally got it to come back up it did so with a different clock face. I have not been able to find the clock face change option since. Not in settings & not with the above steps. You no longer seem to support the charge 3. Is that my problem here?

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for the information provided.

To change the clock face of your Fitbit Charge 3, please do the following:

1. From the Today tab  in the Fitbit app, tap your profile picture > Charge 3 tile.
2. Tap Clock Faces.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Install to add the clock face to Charge 3.

If you don't see Clock Faces when tapping Charge 3 tile, please attach a screen shot for further investigation.

See you around.