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Difficulties to reach out Customer Support

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‎02-23-2020 19:40 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-23-2020 19:40 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I do not know much about this page but what i do know is that I requested  a chat and twice I was rudely logged out. The chat square comes out all the way to the bottom that it does not give an option to write what you need. And i tried it for the third time and out of nowhere says the page is temporarily out of service I believe that is a lie. Because on other issues after messaging with the chat team a few times i was rudely logged out and the same pase of temporarily out of service. I am very dissatisfied costumer. 

 

Moderator edit: updated subject for clarity

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‎02-24-2020 10:07

‎02-24-2020 10:07

Welcome to the Fitbit Community @UqW337march.

 

I'm sorry to hear about the difficulties you experienced when trying to access Customer Support via chat. Thank you for your feedback.

 

Our team is constantly working to improve our products and services and appreciate the comments from the users. We apologize for any inconvenience this could have caused to you.

 

If necessary, you can call customer support's phone (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends. Otherwise, we can provide assistance to your case here in the Community, just let us know how we can help.

 

If you have any question, please don't hesitate to contact us back at any time.

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