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Difficulties to set up my Charge 3

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‎07-25-2020 02:15 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-25-2020 02:15 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

Noticed a few weeks ago that my screen wouldn’t turn on but it was still loading steps etc on my app.  I Also need my watch screen for work (date and time). I called Fitbit and they said I needed a new watch. I paid for a new watch and it will not

load on my iphone 11. They sent a replacement face and that won’t load either. I am now on my 3rd new face and still having issues. I have been without a watch for almost 3 weeks now and customer service is no help. Anyone have a suggestion on how to get it to load on my phone?? I’m so upset and feel like I’ve wasted so much money on fitbits to not get any help from customer service. 

 

Moderator edit: updated subject for clarity

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‎07-29-2020 19:00

‎07-29-2020 19:00

Welcome to the Fitbit Community @Ggirl98.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

On this case, I updated Customer Support to further evaluate your case. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

Please let us know if you have any question.

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