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Difficulties to sync my Charge 2

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‎01-25-2022 11:18 - last edited on ‎01-27-2022 16:39 by Fitbit Moderator

‎01-25-2022 11:18 - last edited on ‎01-27-2022 16:39 by Fitbit Moderator

Since the latest app update I'm having trouble syncing my charge 2 HR. If I don't sync it every 20 minutes or so it just won't sync at all the only way I can get it to sync is to restart my phone. I have deleted my account and reinstalled  but nothing helps.

 

Moderator edit: updated subject for clarity

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‎01-27-2022 16:39

‎01-27-2022 16:39

Thank you for visiting the Fitbit Community, @Reshape.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 2. Thank you for trying to get them resolved before contacting us.

 

To resolve syncing issues we recommend following these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1643330316957.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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