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Difficulties with display and notifications-Charge 3

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‎09-29-2020 00:26 - last edited on ‎09-30-2020 16:57 by Fitbit Moderator

‎09-29-2020 00:26 - last edited on ‎09-30-2020 16:57 by Fitbit Moderator

Like many people I’ve got the checkerboard lines across my screen I’ve tried reporting several times but nothing happens. I’ve done the long restart that seems to be the only advice that is given out, but now over the last few days notifications don’t come through on my charge. This has only started to happen since the update a few weeks ago .

I only bought this in January to replace my flex 2. Any other ideas or help??? 

 

Moderator edit: updated subject for clarity

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‎09-30-2020 16:56 - edited ‎09-30-2020 16:58

‎09-30-2020 16:56 - edited ‎09-30-2020 16:58

Thank you for visiting the Fitbit Community @Aurora21savoy.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working properly and that is not receiving notifications. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Since you have tried the restart and a long restart without luck, I created a case with Customer Support for further investigation. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

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