Difficulties with sleep and screen brightness-Charge 3

[Rygael]

The race on my Charge 3 is so dim I can barely see it. I've updated, restarted, fully charged, etc. but it hasn't re set itself. Anything else I can do?

Also where do sleep tracker go? I've concentrate more on my fitness goals and didn't look at sleep tracker for a while but now I can't find it on the app at all. Did it go away? I had it before I tried Premium, but did it go away when I cancelled Premium? Please advise? Thanks!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Rygael.

Thanks for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

You should be able to see sleep stages without a Premium membership. To resolve difficulties with sleep stages, we recommend visiting this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.