Difficulties with the sleep log-Charge 3

[barq]

This problem may have been going on before I updated the app, but it's definitely not working now!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @barq.

I'm sorry to hear that you are having difficulties with your sleep log.

In order to have a better idea of the issue please provide us with more information.

- Are you unable to see your Sleep Pattern or Sleep Stages?

- Are you having difficulties with the Sleep Score ?

- Do you have the latest version of the Fitbit app (3.31 iOS and 3.31.1 Android)?

To see your current app version and update, please go to this article and follow the instructions.

I'll be waiting for your response.

[Nottzgal41]

I am having the same issue, for the past week only getting a basic sleep score, the app is saying its because of an inconsistent heart rate but I check the heart rate separately and there are no issues. I am doing nothing different so don't understand why I'm only now experiencing issues

[EdsonFitbit]

Welcome to the Fitbit Community @Nottzgal41.

Thank you for reporting the issue you are experiencing with your sleep score.

If you see a Sleep Pattern (time asleep, restless, and awake) instead of Sleep Stages (light sleep, deep sleep, and REM), please be aware there are a few scenarios where you might see your Sleep Pattern instead of Sleep Stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Your overall nightly sleep score is based on your heart rate, the time you spend awake or restless, and your Sleep Stages. Note that you must see sleep stages to see sleep score. For information about how sleep score works, please visit this article.

If this doesn't address your question, please attach an image of the basic sleep score shown on your Fitbit app.

If you have any question, please let us know.

[Nottzgal41]

I've had no issues seeing the detailed stages until just over a week ago, now I'm only seeing the basic sleep pattern.

When I check my heart rate separately its showing complete so I have no idea why its saying it couldn't get a consistent heart rate reading. None of the scenarios mentioned in your post apply to me.

I have attached the average sleep score for the past week showing it not recording.

Its getting pretty frustrating as I'm not doing any different. 

 

[EdsonFitbit]

Thanks for your response @Nottzgal41.

In this case, I would recommend restarting your Fitbit Charge 3 by following these instructions.

Then, please make sure that you record your sleep by following these steps.

If you need further assistance, please let us know.