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Display and distance tracked issues-Charge 4

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‎01-26-2022 10:06 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

‎01-26-2022 10:06 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

I have had my charge 4 for almost a year and there are several constant issues and customer service just keeps telling me to reset the device which never works.

1. Screen dims randomly even though set to bright.

2. Screen constantly freezes rendering the watch useless. 

3. I walk a documented and measured 2.5 me loop everyday. Watch has never accurately measured this and is at times off by as much as a half mile.

 

Moderator edit: updated subject for clarity

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‎02-02-2022 16:58

‎02-02-2022 16:58

Welcome to the Fitbit Community, @Akmug.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

In this case, I would recommend getting back to Customer Support in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. You can chat with them online or give them a call. Please click here to get connected.

 

Have a nice day.

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