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Display no longer working but still syncs data

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‎04-12-2019 09:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-12-2019 09:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Recently my fitbit display went black.  I thought it was because the battery went.  But I charged it and still no display.  I discovered that it was still tracking my steps and syncing to my phone.  But not displaying anything on my fitbit. 

 

I did some searching and saw some posts that said to reset the fitbit 3 times, which I tried but did not work.  How do I get my display back?

 

Moderator edit: Updated subject for clarity 

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‎04-15-2019 08:01

‎04-15-2019 08:01

It's great to see you around @jdoboski. Thanks for the details that you've mentioned and the restart that you did based in the research that you did before post. 

 

Sorry for the delay in the reply. I've shared your post with our Support team, they will continue assisting you on this matter. 

 

I'll be around if you need further assistance. 

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