Display not showing anything

[Geebus]

So my fit screen is not showing but on the bottom it just keeps bleenking green what do I do?

Moderator edit: updated subject for clarity

[Thyla]

The blinking green on the bottom is the pulse monitor,  the screen only displays when you hit the button or turn your arm in a certain way to look at it, it can take a bit of practice.  Hit the button on the side repeatedly or tap just above the screen to scroll through time, steps, stairs, calories, distance.  you can set what you see in what order in the app.

If none of that works then get on to support.

[MariamV]

Welcome, welcome @Geebus! It's nice to see you in the Community.   I'd try what @Geebus is suggesting. If that doesn't do it, then it sounds like your tracker might not be paired yet. To pair your tracker, follow the steps from this post right here by my good friend @SantiR. Good luck and let me know if this works, I'll be around! 

[AngieLucia]

The same thing happened to me last night. The screen began to fade and as the night progressed it went completely blank. I tried restarting a few times. Customer service couldn't help fix it either. It still tracks everything but no screen. I am super frustrated.

[MariamV]

A warm welcome to our new friend @AngieLucia! Well, what have our Support Team said about this issue? They definitely have the proper tools to take a deeper look into your tracker's behavior. Just out of curiosity, have you taken a swim or a shower with your tracker on? Do let me know, I'll be around!  

[BlakeAbernethy]

Hi guys, 

I've had my FitBit Charge HR for just over a year and i have never really used it besides when i set it up on the day i got it. I let it charge for about an hour and then tried to reset it and start fresh. Unfortunately, i still have the pulse motion (green blinking light) but i have absolutely nothing on the screen until i plug it in to charge. I updated it to V122 this afternoon and still have no luck. It has been paired with my phone. Can anyone help me please?

[AngieLucia]

Thank You for the warm welcome! They support team didn't do too much to try to help me. They had me put my fitbit on the charger and try restarting it. When that didn't work they told me there isn't anything else they can do and I will have to buy a new one. The tracker still works and is still gathering info properly but it isn't the same without the screen. I have been very careful not to get it wet via shower or swimming, I even make sure to wear gloves and that my fitbit is protected when I wash dishes. I love my fitbit but am disappointed in the customer service people.

[MariamV]

@BlakeAbernethy it's nice seeing you around.  Well, just out of curiosity have you tried restarting your tracker? If you haven't already, then please follow these steps:

1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V122").
4. Let go of the button.
5. Unplug your tracker from the charging cable.

If you have already restarted your tracker to no avail, then I recommend contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. Mention them all the troubleshooting steps you've done so far to fix this. By doing that you'll be helping them to provide you with a quick follow up. Good luck and keep me posted!

@AngieLucia thanks for the update. All Fitbit trackers have been tested to be durable and long lasting ans should  not have become defective at an early stage. Also, please keep in mind that all trackers are covered by 1 year warranty. After the warranty is up then, our Support Team offers a discount on any other Fitbit tracker. I've never seen a company offering discounts on items with expired warranty. In my personal opinion, this is a great option to try a different Fitbit tracker from the new generation.  Catch you later! 

[CamilleF]

You solved my problem!! Thanks so much. At first I didnt hold the button for 12 seconds--wow, it makes a difference! So glad to have my fitbit back çause I love it.

[LindaLav]

I had the same problem with the black screen.  I followed the 5 steps below and it worked. Thanks FitBit community.

[KittyCat2020]

Mine started doing the same thing.   I plugged it in, held down the button and it worked!   Thanks for the help!