Display not turning on and not tracking heart rate data

[Pep88]

I never had any problems with my fitbit till about 3 weeks ago.My charge 2 stopped showing my heartbeat. It has been losing my heart beat for a while but it stopped completely now. 2 weeks ago the light on the back of the charge 2 turned on and stayed on draining the battery in 30min. after letting it drain twice it stopped but the screen stopped displaying the top millimeters of the screen. Now it won't turn on at all. Was it build to last less then 2 years?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Pep88 thanks for bringing this to my attention, for sure I can help you with your difficulties. Let me first give you a warm welcome to our Community Forums.

Seems odd that your device is behaving in such way, this is certainly not the way we designed our Charge 2 model to perform. That said, regarding the display situation, can you please try our restart process? Then, if the screen turns on, please review all the information and steps that are specified on our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes.

I'll be here if you need anything else, please keep me posted. 

[Pep88]

I tried the restart. Nothing happens, the screen just stays dark.

[RicardoFitbit]

Welcome back @Pep88 thanks for your reply and update, my apologies for the delay in responding.

Thanks for troubleshooting your Charge 2 with the restart process that was previously suggested, your effort and patience are appreciated. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them. That said, I recommend you to keep an eye to your email inbox for their contact, they'll be in touch with you soon.

In the meantime they contact you, please let me know if you have any additional questions.

[Emidio]

I have the exact same problem. I tried to restart the device but nothing changed. Display is not turning on and the heart rate monitor is not working any longer

[suebee18]

I have the same issue, the heart rate stopped for a few months and suddenly restarted last week - now it won't hold a charge.  Very frustrating!

Moderator edit: Format 

[RicardoFitbit]

Hello guys, welcome aboard @Emidio @suebee18, I'm happy to help with your difficulties. Sorry for the delayed reply.

I'd like to appreciate your effort and patience restarting your Charge 2 devices prior bringing this matter to my attention. Let me share that our Support team was contacted regarding your difficulties to receive further assistance directly with them and move forward. Please constantly check your email inboxes, they'll be in touch with both of you very soon. In the meantime they send information, don't hesitate to contact me back if you have any questions.

See you around!

[suebee18]

Thank you for reaching out. My Fitbit charge 2 is no longer holding a charge. I am so disappointed. The heart rate stopped a bit ago, then a few weeks ago it started to work again. Then last week it stopped working again and now does not hold a charge. Thank you

Susan 
Sent from my iPhone

Moderator edit: Removed personal information 

[RicardoFitbit]

You're welcome @suebee18, thanks for your response. My apologies for the delay in responding your post.

I was informed by our Support team that they're already providing you with assistance regarding the difficulties you're currently experiencing with your Charge 2. That said, please constantly check your email for any update from them.

Let me know if I can do anything else for you.

[suebee18]

All recommended actions did not work. I think my Fitbit charge hr 2 has died. The charge does not hold and there are some blank spaces on the screen and heart rate randomly works.

Susan 
Sent from my iPhone

Moderator edit: Removed personal information 

[Shelley59]

Mine also will not charge. Just over 2 years old and wont turn on. Went dead and will not charge. Tried rebooting but will not respond to that either

[Linduciite]

Good morning. 

Im now expierencing exactly the same issue. 

The screen of my fitbit is black, it does not turn on/ off and when I check my fitbit app, I see that the last syncronise was 3h ago, the last time I saw my watch. 

I got this watch 2.5y ago as a gift and there was no problems with it so far. Now this is soo sudden.. 

[Linduciite]

Put the fitbit on charger and it seems like it is restarting. The weird part in this is empty battery which was not really an option. It was charger 3 days ago fully and in app this morning was showing full battery. 

[Ltdolores]

I have started having problems two weeks ago. I've tried everything except factory reset. I've had my Fitbit less than two years..

[RicardoFitbit]

Hello guys! I'm happy to continue providing assistance, my apologies for the delay in responding. Welcome to our Community Forums @Shelley59 and @Ltdolores. It's nice to see you again participating @suebee18 and @Linduciite.

If each of you are experiencing the same situation and the steps from my previous were already tried, I recommend to contact our Customer Support team directly to receive further assistance. The steps to follow are described on this post.

See you around.