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Display not working on Charge 2 - All known fixes tried

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‎07-16-2020 04:15 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-16-2020 04:15 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

I have had my Fitbit since May 2018 and I have had no issues with it so far.

 

However, the display has now stopped working. I have tried re-starting it using the instructions on previous help posts and this doesn't fix it. I have left it on charge for two hours and tried it again - still nothing. 

 

The contact points have also been cleaned and I have tried charging it with my Husband's charger and re-starting it using his and still nothing! 

 

When I hold down the button, after 10 seconds it does vibrate and I still get my reminders to move which I feel on my wrist but the display doesn't show. 

 

Is there anything else I can do to fix it? 

 

Thanks in advance 🙂

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‎07-16-2020 10:33

‎07-16-2020 10:33

I also have tried all the fixes and none work.  My screen just goes black and the green lights go out.  It will reset for just a minute, then go black again!  Very frustrating.

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‎07-22-2020 08:11 - last edited on ‎03-12-2025 09:18 by Fitbit Moderator

In response to Cedwardsjohnson

‎07-22-2020 08:11 - last edited on ‎03-12-2025 09:18 by Fitbit Moderator

@LubyLu89 @Cedwardsjohnson It's great to see you in the Community! 

Let me help you with your Charge 2 displays not working and than you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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