Display on Charge 3 stopped working

[fifib]

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @alunda! Thanks for taking the time to try the recommendations above a few times already. 

As my friend @ORANGEinINDY recommended, I was wondering if you've tried changing the clock face to a different one? If your Charge 3 is still syncing, please go ahead and try this suggestion. Let us know if that works for you too. 

Thanks for helping out and for sharing what worked for you @TheodoreBear and @fifib! 

We'll be around if you need further assistance. 

[ichuks]

Hi Fitbit,

Kindly assist my charge 3 screen just went black. I have followed the instruction on how to restart but it's not working .please what do I do ?

[ElleninIdaho]

I'm having the same problem. Battery was low so I plugged it in to charge. It said charged so I removed it. The screen went black. I've rebooted, hard restated, unsynced & resynced, changed click face, changed power sources but nothing brings the screen back. I'm very frustrated because I love my Fitbit. 

[Bwilky1]

It sounds silly but it worked. Make sure it is charged then connect via Bluetooth to your phone tablet etc and select a different clock face. It usually works right away after the face is changed. Best of luck

Sent from my iPhone

[ElleninIdaho]

Thanks but I tried that 3xs now. Nothing. Thanks!

Get Outlook for Android

[Mainer57]

I always restart my phone when nothing else works. Also you can try closing out of the app then reopening it. Go to your app on your phone and try changing the clock face. 

[ichuks]

Please I have tried all suggestions yet the charge 3 isn't working .Do

I return it

[SunsetRunner]

If you've tried all suggestions then take it back and exchange it!

[ElleninIdaho]

I've turned my phone completely off & back on, uninstalled & reinstalled the Fitbit app, changed the clock face, did 8 second & 15 second reboot, rebooted from the settings on the Fitbit itself, turned Bluetooth off & on, uninstalled & reinstalled the Fitbit to my app but the Fitbit face is blank as soon as I disconnect it from the charger. The app says that the battery is 100% but the Fitbit says (while hooked up to the charger) --- . I've wasted the last 6 hrs on this!!

Get Outlook for Android

[Mainer57]

Returning it is certainly an option. I would if you have tried everything and still can’t make it work. I’d buy an Apple Watch if I could afford it. Especially since I have a Mac laptop, an iPad, and an iPhone. 

[Yashdot]

It will not sync unfortunately

Moderator edit: removed personal information

[ichuks]

Hi guys, 

Bit of good news. After I tried all suggestions to no avail. I dropped the device for about 4 to 5 hours. The battery drained and i noticed it started working. 

I can't think of anything I did. It just came up on it's on.

[fifib]

Plug it into your charger and hold side button until you get a smiley face.
It should work then.

[MarreFitbit]

Hello @ElleninIdaho! Thanks for trying the steps mentioned in order to solve the issue with the display not working on your Charge 3. I've seen you got in touch with our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you soon. 

Hey there @Bwilky1! Thanks for letting us know that your Charge 3 started working after changing the clock face. 

Thanks for your help @Mainer57 and @fifib! 

Hello @ichuks! We're happy to hear your Charge 3 started working again. 

Welcome to the Fitbit Community @Yashdot! If your device is not syncing, have you tried restarting your Charge 3? 

Please let me know if you need further assistance. 

[Mrsbloggs]

brilliant! Working again. Thanks so much! 😃👍

[suzy8]

this didn't work for mine I have had many fit bits and now and totally disgusted

[fifib]

If it didn't work bring it back. Happened to me with the first one. They
exchanged it. But when it goes I will never again buy another one.

[MarreFitbit]

Welcome to the Community Forums @Mrsbloggs! I'm happy to hear you're back on track now.  

Hi there @fifib! I totally understand how are you feeling. I appreciate your feedback.

Welcome on board @suzy8! I am sorry to hear that you are going through this situation.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Please let me know if there's anything else I may do to assist you in the meantime. 

[suzy8]

I truly appreciate all the help and concern over my issue with my Charge 3. After having four other fit bits and enjoying them I was very stressed out when this one stopped. But to my delight it is still under warranty and fit bit is making it right.It was great getting ideas on how to fix it tried them before I called so they did appreciate my trying. Again thank everyone for their help.

[MarreFitbit]

You're very welcome @suzy8, it's our pleasure to help you! 

We also appreciate and thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Let me know if there's any questions present.