help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display on Charge 3 stopped working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-30-2018 09:17 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

‎11-30-2018 09:17 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
223 REPLIES 223

‎11-29-2019 22:21

In response to DaveGammon

‎11-29-2019 22:21

Had you it plugged in? If it still doesn't work. Return and replace it.
Best Answer
0 Votes

‎06-19-2020 08:04

In response to MarreFitbit

‎06-19-2020 08:04

that worked!

Best Answer
0 Votes

‎06-19-2020 08:25

In response to lesapt

‎06-19-2020 08:25

Actually my display is working on my fit bit okay but I downloaded oases premium fit bit on May 14/2020 and mast be just coincidence ever since then my fit bit will not synchronize with my iphone and it had for 17 months before that..working fine..
I asked that premium be deleted to see if it was the problem and did cancel it..it was free until August 14/2020 Anyway and had not used it..said would take 7 days to cancel..35 day later my top of different dashboard is still listing it..
Says refresh and synching but does not..sometimes says cannot find device..in settings says connected and sometimes says not connected and cannot find device..
I have used fit bit for many years and always was using it the way I needed to for my age and what I wanted to keep records of..most of that is gone now..
I think I will have to give up my fit bit and try something else as it just won’t work..have deleted and reinstalled My charge 3 many times and synced fir 1/2 hour then gone again ..
I have updated all updates and fit bit will charge okay..very frustrating as was working perfectly..
My stats are recording g on fit bit but not pairing with my phone..but now have no sleep records since Nay 14th and was on a survey to see what my patters were but have had to stop that..
Giving up for awhile as have summer weddings to look after..
I miss my Fit Bit😢
I miss my fit bit synching with my ohobe


Sent from my iPhone
Best Answer
0 Votes

‎03-16-2021 10:53

In response to MarreFitbit

‎03-16-2021 10:53

Hi @MarreFitbit . I put my Charge 3 in my drawer for a couple of months. I tried charging it back up again and saw the display wasn't turning on. I thought it might be because the battery was completely drained, and left it charging for a couple of hours. It still seems the display is not turning on. My Charge isn't connected with my phone right now, so I can't change the clock face and I tried the 8-second and 15-second resets. When I hold the button while charging, the device keeps vibrating till I let go, and then nothing. If the device isn't charging, it's completely dead. What do you suggest???

Best Answer
0 Votes