Display on Charge 3 stopped working

[fifib]

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

Moderator edit: updated subject for clarity

[staceysmom]

The problem is fixed!  Thank you so much!😊

[Leaderesse]

Thank you so much!  Changing the clock face worked when all other suggestions failed!!

[Mainer57]

So glad it worked for you. Changing the clock face is now my go to solution for everything as resetting it never seems to work. 

[Mbv219]

Thanks for the restart procedure!! My Charge 3 display stopped today after I received it for Christmas from my son-in-law. The restart worked and my screen is working again!!

[Sonseerae]

What clock face did you change it to?. Mine is doing the same thing

[Happy56]

I didn't change the clock face, I had to restart it.

[Mainer57]

I chose a random one. It doesn’t seem to matter which one you choose. I changed it right back to the one I like after. Worked every time. Caveat: I do a 15 second reset first then change the clock face. Hope this works for you!

[Sonseerae]

I will give it a try thank you

[Leaderesse]

Hello! I used the Asymmetrical clock. Hope it works out for you!

[LLCM4]

Worked for my waych! Thanks. I've been trying to find a solution for days. The restart did not work for me either. Probably a software glitch. Maybe they just need to update that watch face? It happened while using the Mod Clock interface . I'm wondering if the interface matters? 

[Sonseerae]

They are sending me a new face because nothing they had me do work

[Vedang]

Hey,

This was quite helpful. However, I would appreciate if you could respond with the reason for this issue?

Regards and thank you for your time,

Vedang.

[Mainer57]

I’m sorry but I have no idea why. There must be a software glitch. 

[Leaderesse]

I have no idea. The watch was my Christmas present.

Sent from my iPad

[Mainer57]

All I can say is Fitbit should never had released a new product without first making darn sure it was ready for the public. I had an Alta for two years and I never had an issue with it. Would have kept using it but I wanted more features and it was a Christmas present. WHEN the charge 3 works, it is great. The operative word is when. 

[kolten10]

By changing the clock face setting my Fitbit started working again.  Hope yours does too.

[Mbv219]

I did the hard restart that fixed mine.

Sent from my iPhone

[Monabert]

So far this seems to be the best resolution after trying the hard reset by plugging it in and holding the button for about 8-15 seconds.

[rjbmbm81]

you reset did not work,  When I plugged it in  there was no charge display on the fitbit.   So What do I do next?

[Mainer57]

I’d try it again. Sometime it’s taken me a couple of times to get it to work. If it doesn’t work then, I have no idea what to do. Sorry 😐